Our Experts Are Online

We offer free of charge catch ups to discuss your importing or exporting needs

Would you like to understand more about the Freight, Clearance and Handling Process of your goods? Book a One on One appointment or let us know if you would prefer a Business Visit.

One on One

Book an appointment with one of our Managers/ Licenced Customs Brokers, to discuss specific import requirements. FREE CONSULTATION!

Business Visit

One of our Specialists will come to you with relevant answers around your import needs. APPROVED APPOINTMENTS ONLY. INITIAL CONSULTATION FREE.

How We Can Help

By booking a free of charge appointment with us, you will have the opportunity to

    • have more clarity of what we do as an industry
    • get answers to key questions that you might have
    • a clear mind map explaining the processes involved in;
      • International Freight/Clearance and Handling Processes
    • an understanding of the importance of partnering with the right people
    • a list of the correct documentation for the Clearance processes

We can help you answer questions and guide you in the right direction, so you can focus on the commercial side of your business while we take care of the Freight, Customs and Landside Logistics


Are you not able to attend our Workshops? Or do you feel that you require specific information relevant to your Import? Book an appointment catch up with one of our specialised Managers/ Licenced Customs Brokers and we’ll advise you specifically on your needs – initial free consultation!

We understand that Face to Face appointments can make the understanding of the process easier. Our One on One catch-ups are held in our main offices during week days. Book an appointment now so you can get started!


We offer a business visit where one of our specialists will sit down with you and answer all the relevant questions around your import needs.

Bookings for Business Visits will need to be approved and discussed via phone as location of your company and time limitations might affect the booking. Book your visit at your earliest convenience.


The Importing Process Visualized


Thank you dear Rhion!… Client is also satisfied with our fast efficiency service. Thank you for all your help!
Hope we can get their next business soon.

Anita Yang/ Logistics Industry

Hi Mark,
Thanks for fantastic service. You’ve gone far beyond our expectations. I really appreciate your time and great advice.
I will email Gabi with your advice.

Pete / Flooring

Dear Mark
Amazing .. this is way above & beyond our regular service to customers J
Pollard really impressed with your action & grateful for the pictures
Many thanks for all your help & will wait for further details next week.

Chantal/ Logistics Agent

Our warehouse and transport efforts have always been of the highest level possible Thanks Hayley,
You are doing a very responsive warehousing & logistics job with Wallace.
Thanks for your continuing help.

Chris / Specialist Petrochemicals & Additives

‘Hi Suzy and Gary,
Thank you again for hosting us yesterday at your warehouse.
Repeating how well the team worked to get thru a difficult unloading process. Michelle and I were really impressed particularly with Gary’s expertise. So big thank you to you Gary!’

Wayne – Coffee Importer

Ryan and Brendan! Thank you very much for all your assistance in arranging the transportation from China. We were 1st time importers so we have learnt a lot of lessons over the past couple of months. Your patience and advice has been greatly appreciated and we look forward to working with you on our future shipments.

Mark – Automotive – First Time Importers

Josh… thank you so very much for all you have done for me and the Festival over the past 6 months. Always so helpful, courteous and precise with your information. The freight was always delivered and picked up bang on time, which was the best bit, after all this time.
Briony Hunt – Festivals/ Engaging with Asia

I have been with Brendan and Dallas for over 24 years and wouldn’t go anywhere else. They understand the industry and how it works, are on the cutting edge of any changes and developments and are quick to advise. Their service is second to none! I would highly recommend the Wallace team to all importers and wholesalers and I regularly do!

Tai Schaffler – Furnishings

Although Wallace International provide a number of services, it is their unrivaled assistance and diligence in all facets of custom clearing, importing from Italy, China, Malaysia, The Philippines, Brazil and The United States is greatly valued. We look forward to an ongoing relationship with Wallace International and its staff in the future.

Angela Lioi – Furniture

Just a short email to say that Dallas who has been looking after our Sea- Freight is a very efficient and courteous worker. It’s not often that Natalie has asked me to email suppliers we deal with, but she insisted that I let you know that he is credit to Wallace International.

Craig – Accessories

Thanks to you and the team for arranging the underbond, saving us on storage fees and moving this shipment through so quickly

Nick, Purchasing Officer – Machinery

This has been a very important delivery for the company and I really appreciate your assistance with these 3x40s.

Peter, Senior Project Engineer

This is the smoothest we have gone through Australian Customs and Inspections ever! Thank you so much for your help! You are the best!!!


Thank you for being so efficient, it has saved me a lot of heartache today – I really appreciate it

Barb – Bridal Supplies

Thank you dear Rhion!… Client is also satisfied with our fast efficiency service. Thank you for all your help!Hope we can get their next business soon.
Anita Yang – Logistics Industry

A job well done… Many thanks.
Lucas J. Palmer – Freight Industry

Gents, I have received the package. Thank you all very much for making this work in record time
Joao Mayrink

That’s why we employ the best. Thanks…
Thomas S. Richter – Materials Control Manager – Mining

Would You Like a Free Consultation?

We understand the importing and exporting process can be intimidating and confusing. If you require a face-to-face meeting with one of our experts our first consultation is free! One of our experienced staff will meet with you and answer any questions you have. Simply fill out the consultation request form and we'll get back to you as soon as possible.