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Licensed Customs Brokerage in Australia

Importing goods into Australia could help you grow your business exponentially, but making assumptions about customs requirements can be dangerous – and costly. Instead of risking your bottom line and reputation, we recommend consulting a customs broker for expert advice.
With onsite Customs Brokers in Sydney, Perth, Melbourne and Brisbane, we can help you import goods into any Australian location. We can help you implement best practice procedures for the customs import clearance of your goods, minimising the risk of delays and additional costs to you and your customers.

Why Should I Hire a Licensed Broker to Assist with Customs Clearance?

In Australia, the Australian Customs and Border Protection Services provides licenses to qualified custom brokers, who can help you understand and scrutinise customs duty and taxes, quarantine requirements, trade regulations and other crucial customs documents. For that reason, relationships between brokers and clients often form before any importing begins.

Fundamentally, our licensed and highly trained brokers can explain any customs charges that relate to your operations as well as minimise the risk of mishaps, which could save you a small fortune and a lot of hard work in the long run.


Do I Need a Customs Broker to Submit Customs Declarations?

‘The Customs Act 1901 (Customs Act) provides that only the owner of goods or a customs broker licensed by the Comptroller-General of Customs for the Department of Home Affairs (the Department) can submit an import declaration to enter goods for home consumption in connection with the importation of those goods’. Department of Home Affairs

By law, only a licensed customs broker or the owner of the imported goods can submit an import declaration, but the majority of importers choose to hire a customs broker to simplify what can be an extremely complex process that poses a number of financial and operational risks. For example, you can receive a financial penalty for wrongly completing the paperwork. Plus, if your goods are detained for lengthy periods, you risk losing customers and diminishing your reputation. Our brokers will help you obtain and fill out all required customs documentation so that you can get on with business as usual without having to contend with the authorities or amend mistakes.


What Complexities and Implications Are Inherent with Customs Clearances?

Most shipments with Green Line Status experience very few problems with clearance processing. However, Red Line Status Shipments, which refer to problems with random checks, inspections, holds, audits and more, can cause lots of problems for importers. Our customs brokers are well-versed in the technicalities of the Customs and Quarantine Clearances of imported goods, allowing them to remove the challenges associated with legislation, documentation and dealing with the relevant agencies.

Not only can we help you understand the complexities of customs duties and the importation process, but we can also make sure that all the required information is provided to make the clearance process prompt and seamless, alleviating risks associated with detentions, unnecessary storage and penalties.


Our Customs Clearance Services for Imports include;

  • Electronic lodgement of Full Import Declaration (FIDS)
  • Tariff Advice Applications
  • Valuation Advice Applications
  • Tariff Concession Orders (TCO) applications
  • Tradex and related industry schemes
  • Duty drawbacks/refunds
  • Free Trade Agreements (FTA)
  • Landed costing
  • Commerce (Trade Descriptions) Acts and Regulations
  • Prohibited Import Acts & Regulations
  • Self-Assessment Clearance (SAC)

Feeling That You Need More Information?


Please call us before purchasing any goods overseas to import into Australia. Understanding Trade Terms, key documentation and regulations is not an easy task.


Ryan and Brendan! Thank you very much for all your assistance in arranging the transportation from China. We were 1st time importers so we have learnt a lot of lessons over the past couple of months. Your patience and advice has been greatly appreciated and we look forward to working with you on our future shipments.

Mark - Automotive - First Time Importers

Josh… thank you so very much for all you have done for me and the Festival over the past 6 months. Always so helpful, courteous and precise with your information. The freight was always delivered and picked up bang on time, which was the best bit, after all this time.
Briony Hunt - Festivals/ Engaging with Asia

I have been with Brendan and Dallas for over 24 years and wouldn’t go anywhere else. They understand the industry and how it works, are on the cutting edge of any changes and developments and are quick to advise. Their service is second to none! I would highly recommend the Wallace team to all importers and wholesalers and I regularly do!

Tai Schaffler - Furnishings

Although Wallace International provide a number of services, it is their unrivaled assistance and diligence in all facets of custom clearing, importing from Italy, China, Malaysia, The Philippines, Brazil and The United States is greatly valued. We look forward to an ongoing relationship with Wallace International and its staff in the future.

Angela Lioi - Furniture

Just a short email to say that Dallas who has been looking after our Sea- Freight is a very efficient and courteous worker. It’s not often that Natalie has asked me to email suppliers we deal with, but she insisted that I let you know that he is credit to Wallace International.

Craig - Accessories

Thanks to you and the team for arranging the underbond, saving us on storage fees and moving this shipment through so quickly

Nick, Purchasing Officer – Machinery

This has been a very important delivery for the company and I really appreciate your assistance with these 3x40s.

Peter, Senior Project Engineer

This is the smoothest we have gone through Australian Customs and Inspections ever! Thank you so much for your help! You are the best!!!


Thank you for being so efficient, it has saved me a lot of heartache today – I really appreciate it

Barb – Bridal Supplies

Thank you dear Rhion!... Client is also satisfied with our fast efficiency service. Thank you for all your help!Hope we can get their next business soon.
Anita Yang - Logistics Industry

A job well done... Many thanks.
Lucas J. Palmer - Freight Industry

Gents, I have received the package. Thank you all very much for making this work in record time
Joao Mayrink

That’s why we employ the best. Thanks…
Thomas S. Richter - Materials Control Manager - Mining

Hi Meagan, Thank you, I appreciate your effort
Lorenzo Aquino - Printing Industry

Thanks Anthony, great service as always!
Paul - Textile Industry

Book a Free Consultation with a Customs Clearance Agent Near You

We know that importing and exporting can be confusing and intimidating, but we’re here to guide you through the multitude of complex governing practices. If you require a face-to-face meeting with one of our expert Brokers in Sydney, Perth, Brisbane or Melbourne contact us for a first free consultation! One of our experienced staff will meet with you and answer any questions you have. Simply fill out the consultation request form and we'll get back to you as soon as possible.