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Testimonials


I’ll highly likely be considering your services due to your prompt responses and great support. Thanks for the caution about cheap forwarders, that was definitely on my mind when I was contacting different forwarders. Like everyone, we just want our package to arrive but I’m not willing to risk the safety of it if it means paying a little bit more. This will be my first shipping experience and I appreciate the support you’ve provided. Hopefully this all goes well.
Once the shipment went ahead:
“ Excellent, you never cease to amaze me with the support!”
Next shipment will be moved through you due to the service provided. 

Chun/ Sports Gear/ First Time Ever importer

Being an exporter for the first time is not a very difficult task, only if you have Joe Kramer of Wallace International as he would guide you all the way side by side. We all know we need a lot of luck to google a new partnership and we were so lucky to find Wallace Intl and to have Joe help us to send our first container to Hong Kong. He replied to every email promptly and never failed once to answer my calls. His service was thorough as he guided me through all the procedures, explained the reason behind each procedures, reminded me of every potential problem and always provided the best solution. I will definitely work with Wallace Intl and Joe again on my next shipment and will not hesitate to recommend him to all my friends.

Chi / Shipper

Your warehouse and transport efforts have always been of the highest level possible, thanks Hayley, you are doing a very responsive warehousing & logistics job.
Thanks for your continuing help.
Regards,

Chris / Specialist Petrochemicals & Additives

It was lovely speaking with you earlier today. I would like to thank you for taking the time out of your busy schedule and was very impressed with your knowledge of import procedures.

I look forward to speaking with you again soon and will certainly contact you for any import broker work in the future.

Jackie - New customer

Hi Josh,
Just wanted to let you know I’m leaving today.
I wanted to thank you – SO MUCH for being really amazing to deal with.
I have had the worst experiences with other freight companies until we started using you guys and I haven’t had a problem since.
You’ve made it so easy and been so accommodating to all my annoying requests…so thank you!
Kind regards,

Candida/ Production Manager

Hi Ryan,
Final container is empty and ready for pick up tomorrow at 8am.
I’d like to thank you and your team for a fantastic job organising all 30 containers to site and working closely with us through all the requests and changes that we have thrown at you.
Next time you’re on site, I can show you what we’ve done with all the content of 30 containers from Europe.
Thanks again and looking forward to the next project with you

Patric / Project Engineer

Hi Amanda
Thanks for all your help with this delivery. I arrived at work around 8.30am and it was in the correct spot and there were no issues thanks to you both.

What a team!
Thanks again, kind regards

Karen

Dear Mark
Amazing .. this is way above & beyond our regular service to customers J
Pollard really impressed with your action & grateful for the pictures
Many thanks for all your help & will wait for further details next week

Chantal/ Logistics Agent

Dear all,

I would just like to extend a grateful thank you for the help given to ensure that our product successfully reached our client!

Cally

Hi Mark,
Thanks for fantastic service. You’ve gone far beyond our expectations. I really appreciate your time and great advice.
I will email Gabi with your advice.
Cheers

Pete / Flooring

‘Hi Suzy and Gary,
Thank you again for hosting us yesterday at your warehouse.
Repeating how well the team worked to get thru a difficult unloading process. Michelle and I were really impressed particularly with Gary’s expertise. So big thank you to you Gary!’

Wayne – Coffee Importer

Michelle,

Thank you for your help over the years to move imported bulbs as fast as possible, I have appreciated your effort and pleasant open communication.

Haye/ Flowers

You’re so amazing (Michelle)!!
Really appreciate your efforts!!
And working with you!!
We’ll pick it up
Thanks for being you
Have a great weekend

Khuram / Sport Industry

Hi Amanda,
Thanks for all your work in getting this isotank delivered to Valvoline this morning.
I had a call from Simon who was pleased with the way it was all conducted.

Chris Sallway

Thanks for everything Dallas, you have been a pleasure to work with, I would highly recommend you to any one that needs your assistance.

Robert

Thank you all very much. Our customers here and in Perth are VERY happy!!
Great work all!!!

Mr. Richter / Mining

I would like to thank you and all the Perth Office staff for your assistance with the month end process. We really appreciate your effort J.

Eva Handayani/ Accounts Payable Officer

You are so lovely. Thank you so so much. You truly helped me out and you are so generous for doing it for Free.
Have a great day.

Karen/ Charitable work

Hi Anthony and Wallace team
Massive thanks from the Scalzo side for pushing and staying on this one. A great result from where we were yesterday. BHP also very thankful.

Callum / Food Industry

Thank you dear Rhion!… Client is also satisfied with our fast efficiency service. Thank you for all your help!
Hope we can get their next business soon.

Anita Yang/ Logistics Industry

Thanks Mark, it has been a pleasure dealing with you and Wallace. Will definitely keep you in mind in the future.

Rowan Taylor

Mauro, did anyone tell you how fantastic you are we just unloaded it you are perfect don’t get a big head though!!

Laila Barakat

Hi Joe,
Thanks for such efficient service. 

Hannah

Hi Rhion
Thank you so much for your every efficient service – much appreciated.

Nicola

Hi Meagan,
Thank you, I appreciate your effort!

Lorenzo

Great work.
Thanks guys.

David Hawkes | Project Manager

Hello Amanda
Likewise thank you so much for your efforts on our behalf. Very much appreciated!

Thank you Dallas, 5 stars again!

Robin Piccolo

Thank you so much Dallas, you’re a gem. Your explanation of the process has really cleared things.

Karen Philips

Dallas you have set a hectically efficient pace, one that has not been seen in Sea Freight for years.

Chas Stewart

Josh, I just saw this! You made my day! Legend

Clark /Production Manager

Josh, quite simply you’re a legend mate

Majed / Project Manager

Hi Josh, Attached POD as requested. Thanks again legend

Aaron/Company Director

You’re a Legend Josh. Thank you

Paul/ Production Manager

Man you guys are on it! Thanks for that I will put these details in our schedule.

Sean / National Service Manager

Thanks to you and your team for their hard work on this!!!

Christian Jones

Legend Josh, thanks so much. You’ve saved the day as usual!

Whitney - Production Admin

Robert B. Wallace
Managing Director

  • Sole owner and founding Director of Wallace International.
  • More than 40 years of experience in the industry.
  • Queensland President, Director Business & Freight Operations and 2 terms as Chairman of the CBFCA   (Customs Brokers & Forwarders Council of Australia).

Bob commenced in the industry in 1969 and obtained his Customs Brokers License in 1974 after working overseas for three years and passing his license examination in London in 1972. He holds a current Customs Brokers License and an Advanced Diploma of Australian and International Trade Facilitation. Through Bob’s experience and active participation in the industry over many years, he has held positions on industry boards and has represented the industry in many Australian Government initiatives including the implementation of Electronic Systems with Australian Customs and Bio-Security (Quarantine) Services.

Bob has been dedicated to the continued professionalism of our industry and has a firm commitment to both industry and the statutory government bodies to produce systems that are vital to the movement of cargo across our borders both imports and exports.

As recognition for his efforts Wallace International holds national awards for its service to the industry, most notably in dealing with the major Australian Border Statutory Government Departments.

Brendan Gardiner
General Manager / National Business Development

  • Established South Coast Customs & Forwarding Pty.Ltd / Gateway Customs Brokers owned & operated for 20 years. Then successfully merging with Wallace International in November 2006.
  • Member of the CBFCA.
  • More than 39 years’ experience in the industry.

Brendan started in the industry in 1979 is a licensed Customs Broker with Bio Security (Quarantine) accreditation. His dedication with companies like Bulk Handling and General Services (BHGS) and Australian Forwarding Agency (AFA) gave him the expertise and confidence to start Gateway Customs Brokers. Having owned his own business, Brendan has always felt highly motivated in helping other businesses streamline their logistics’ supply chain management by sharing his expertise and offering unique solutions for their business processes.

He also represents Wallace International in the Port of Brisbane Landside Logistics Forum regularly as an advocate for importers and exporters. Brendan’s 39 years of experience has brought a broad knowledge on a variety of imports and exports, including yachts, prestige motor vehicles, tours and projects.


Tony Gardiner
Queensland State Manager

  • Over 37 years of experience in the industry.
  • Joined Wallace International in 1981.
  • Member of the CBFCA.
  • Overseen over 100,000 imports in his career.

Tony is a Licensed Customs Broker with Bio-security (Quarantine) accreditation and has a broad understanding of cargo handling and clearance procedures along with a complete knowledge of the client base and their specific needs.

He has been responsible for supervising some of Wallace International’s largest and most complex import and export consignments. Tony manages all subjects related to our biggest customers/accounts.


Peter Howden
Victoria State Manager

  • More than 42 years’ experience in the industry.
  • Experienced in all facets of the Importing/ Exporting of goods including Customs Clearance Air and Sea Freight.
  • Ran his own business for over 15 years before joining the Wallace International team. Peter also managed and operated 3 Forwarding Businesses different to his own.
  • Ran NVOCC operation for two Baltic Shipping Lines, Maras Linja and Kursia Linja. FAK containers in and out of Singapore.
  • Extensive experience overlooking the Management of Warehousing and Landside Logistics.

Peter has always been a manager driven by his natural caring approach to customers. His promptness and accuracy in his communication has always been a key ingredient to his success building relationships with internal stakeholders and Wallace’s customers.

Phillip Thomas
Western Australia State Manager

  • More than 35 years’ experience in the industry.
  • Experience in management positions across the Northern Territory and Western Australia.
  • Specialises in projects of oversize cargo for the oil and gas mining sector.
  • Member of the World Freight Group.
  • Member of the CBFCA.

The management of special projects and oversize cargo includes handling all facets of international freight, transport (local & long haul), Customs and Bio-security (Quarantine) clearance and the storage and distribution. While, currently based in Perth, Phil’s experience, expertise and contacts allow him to service operations and projects into anywhere in Western Australia and Northern Territory.

Suzy Gusset
New South Wales State Manager

  • More than 38 years’ experience in the industry.
  • Member of WISTA (Women’s International Shipping & Trading Association).

Upon joining Wallace in 2000, Suzy broadened her role to include; all accounting, legal, IT, human resources, transport and facilities management. Suzy supervises a highly specialized imported foods department for a number of diverse clients. Her passion for customer service sets a standard for our entire NSW operation.

Suzy is an integral member of the senior management of Wallace International and her vision for the company extends not just to NSW but nationally.

Mark Haeusler
Regional Operations & Business Development Manager

  • More than 30 years’ experience in the industry.
  • Expert in the Logistics of the media and sports arenas.
  • Expert in Illegal Logging legislation for the timber industry.
  • Specialises on chemical and Food shipments.
  • Member of the World Freight Group and sits on the NSW Advisory Committee for the Customs Brokers and Forwarders Council of Australia.
  • Member of the CBFCA.

Mark is a licensed Customs Broker with Bio-Security (Quarantine) accreditation and has been with Wallace International for over 12 years. After completing the Dale Carnegie course of management he went on to coach and mentor students in the following years as a way of giving back to the industry.

Having worked for small firms and global corporations, Mark understands the need for personalized customer service with a holistic approach to freight and customs clearance services. He maintains active in day to day operational duties while also promoting Wallace International on the world stage with our membership in the World Freight Group.  Mark’s extensive knowledge of Customs Law and Regulations offers our customers professional advice to their total requirements in International Trade Logistics.

Josh Mikkelsen
International Projects & Group Development Manager

  • More than 20 years’ experience in the industry.
  • Started his own business at 23 years of age, merging with Wallace International in 2012.
  • Expert on imports & exports services for TCF, Medical, Motorsport industry organisations and Live Events like Exhibitions, Tradeshows, Festivals and Concerts.
  • Project Manager for the likes of Boeing, BMW, Cirque Du Soleil, Toyota and a range of Australian and overseas companies.

Josh is responsible for the National and International projects’ division at Wallace International. His role involves group strategic development via right fit acquisitions and merger activity, as well as managing clients’ international air and sea freight, customs, quarantine and trucking moves from anywhere in the world and back!

Josh has gained loyal following in the time critical areas of festivals, arts, theatres, shows, events, motor and sporting industries for his personal and tailored approach to logistics. He applies the same ethos to large and complicated cargo such as a helicopter, motor yacht or fragile medical equipment. With decades of experience, Josh understands that as a part of your team he needs to add value, be on call whenever needed and of course ultimately deliver any project on time and in perfect state.

Chris Hinton
General Manager

  • Joined the industry in 1977.
  • Licenced Customs Broker since 1982/3.
  • Established Cavanagh Hinton Customs in 1985 and then Hinton McNeil Customs in 1988.
  • Member CBFCA.
  • Joined Wallace International as National Business Developer in March 2019

Began in the industry with transport, shipping and airline owners Swires in 1977 before joining LC Loynes as Customs Manager in 1982. Chris set up Cavanagh Hinton Customs with well reputed 3rd generation Transport company Cavanaugh Brothers in 1985 before forming Hinton McNeil Customs with Mal McNeil in 1988. He has a broad experience with a range of customers from scrap metal to Military equipment and bulk cargo. In March 2019, Chris agreed that Hinton McNeil clients required a broader network with the same level of personalised service. In order to maintain this level of quality, it was decided to merge with Wallace International. Chris joined the team as National Development Director to oversee the merging process and offer many other services to Hinton McNeil clients. Chris also brings to the table his expertise in opening International Channels which Wallace will be able to service through all of its interstate offices.

Mal McNeil
Business Manager

  • Joined the industry in 1976.
  • Licenced Customs Broker since 1981.
  • 32 years as Owner & Managing Director Hinton McNeil Customs Pty Ltd.
  • DoWAR Accredited.
  • Member CBFCA.

In March 2019 in an effort to supply a broader network to the Hinton McNeil customers, Mal and his partner Chris Hinton decided to merge with Wallace International. Consequently, Mal joined the team to ensure a seamless transition for customers and employees.

Would You Like a Free Consultation?


We understand the importing and exporting process can be intimidating and confusing. If you require a face-to-face meeting with one of our experts our first consultation is free! One of our experienced staff will meet with you and answer any questions you have. Simply fill out the consultation request form and we'll get back to you as soon as possible.