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Our Complete Solution offer involves all the processes from advice to consultancy on the handling of your cargo, through to customs clearance, transport and warehousing.
We provide the necessary guidance through the many complexities and challenges the importing and exporting industry demands.

Advisory & Consulting on All Your Importing & Exporting Needs

We offer advice and trade consulting services on all Customs, Bio-security (Quarantine), shipping, transport and other industry related matters including;

  • International Freight Forwarding
  • Landside logistics – Transport/Warehousing /Re-distribution
  • Marine Insurance
  • Customs Clearance for Imports and Exports

    • Tariff Concession Orders (TCO) applications
    • Tradex and related industry schemes
    • Duty drawbacks/refunds
    • Free Trade Agreements (FTA)
    • Landed costing
    • Commerce (Trade Descriptions) Acts and Regulations
    • Prohibited Import Acts & Regulations
  • Bio-security (Quarantine) procedures, laws and legislation
  • Projects/Events/Festivals/Concerts

More Information

Tariff concession Orders (TCO) applications

The Australian Border Force manages the Tariff Concession System (TCS) to protect the local industry and reduce costs to importers and the community where possible through duty free concessions. These TCO applications are used to determine the suitability of goods for concessions. Each product would be assessed to determine whether those goods or similar goods have or could have adverse effects to a product already manufactured here in Australia.  Applications are lodged with a specific wording to describe the technical aspects of goods and Customs then determine acceptability prior to the application being approved and published in the Tariff Concessions Gazette.

Tradex & related industry schemes

The Tradex Scheme is an upfront exemption from Customs duty and GST for eligible goods imported to Australia that are then exported within one year or other approved period. This provides a cash-flow benefit to the importer.

Duty drawbacks & refunds

A drawback is a process that the Australian Border Force has to assist importers to obtain a refund of import duty paid when the goods are re-exported.

Duty refunds

A Refund of import Duty is available on a variety of circumstance for eligible goods.

Commerce (Trade Descriptions) Acts and Regulations

A trade description means any description, statement, indication or suggestion, direct or indirect, as to how or by whom the goods were made, produced, selected, packed or otherwise prepared. 

Certain goods must be correctly labelled with a trade description before they can be imported into Australia. Not all imported goods require labelling. Imported goods that require labelling, but do not meet labelling requirements, may be seized.

The Commerce (Trade Descriptions) Act 1905 (the Act) and the Commerce (Trade Descriptions) Regulation 2016 (the Regulation) set out which goods or classes of goods require labelling when being imported into Australia, what label is required and where the label must be applied.

Free Trade Agreements

An FTA is an agreement between countries to minimize trade and investment barriers and facilitate growth in trade and commercial ties. 

Some of the benefit of Free Trade are:

  • Better Australian access to important markets
  • An improved competitive position for Australian exports
  • more prospects for increased two-way investment, and
  • reduced import costs for Australian businesses and consumers alike.
Landed costing

A factorised calculation of all purchasing, shipping, clearing and handling costs proportional to individual imported units.

Prohibited Import Acts & Regulations

The Australian Government controls the import of certain goods into Australia. The controls include:

  • an absolute prohibition referred as prohibited import, where you are not allowed to import the goods, or
  • a restriction referred as restricted import, where you need to have written permission to import the goods.

If you import prohibited or restricted goods without the relevant written permission or licence, your goods may be seized and you could face penalties of up to AUD525 000 or 10 years imprisonment, or both.

Bio-security (Quarantine) procedures, laws and legislation

Quarantine or Bio-Security is a system of measures maintained by governmental authorities at ports, frontiers, etc., to prevent the spread of disease and pests.


Tariff Concession Orders (TCO) applications are an extensive process and the success of the application could hinge on ensuring the concession is correctly lodged and submitted, therefore it is highly recommended to consult one of Wallace International’s experienced brokers before commencing any TCO application.


Ryan and Brendan! Thank you very much for all your assistance in arranging the transportation from China. We were 1st time importers so we have learnt a lot of lessons over the past couple of months. Your patience and advice has been greatly appreciated and we look forward to working with you on our future shipments.

Mark - Automotive - First Time Importers

Josh… thank you so very much for all you have done for me and the Festival over the past 6 months. Always so helpful, courteous and precise with your information. The freight was always delivered and picked up bang on time, which was the best bit, after all this time.
Briony Hunt - Festivals/ Engaging with Asia

I have been with Brendan and Dallas for over 24 years and wouldn’t go anywhere else. They understand the industry and how it works, are on the cutting edge of any changes and developments and are quick to advise. Their service is second to none! I would highly recommend the Wallace team to all importers and wholesalers and I regularly do!

Tai Schaffler - Furnishings

Although Wallace International provide a number of services, it is their unrivaled assistance and diligence in all facets of custom clearing, importing from Italy, China, Malaysia, The Philippines, Brazil and The United States is greatly valued. We look forward to an ongoing relationship with Wallace International and its staff in the future.

Angela Lioi - Furniture

Just a short email to say that Dallas who has been looking after our Sea- Freight is a very efficient and courteous worker. It’s not often that Natalie has asked me to email suppliers we deal with, but she insisted that I let you know that he is credit to Wallace International.

Craig - Accessories

Thanks to you and the team for arranging the underbond, saving us on storage fees and moving this shipment through so quickly

Nick, Purchasing Officer – Machinery

This has been a very important delivery for the company and I really appreciate your assistance with these 3x40s.

Peter, Senior Project Engineer

This is the smoothest we have gone through Australian Customs and Inspections ever! Thank you so much for your help! You are the best!!!


Thank you for being so efficient, it has saved me a lot of heartache today – I really appreciate it

Barb – Bridal Supplies

Thank you dear Rhion!... Client is also satisfied with our fast efficiency service. Thank you for all your help!Hope we can get their next business soon.
Anita Yang - Logistics Industry

A job well done... Many thanks.
Lucas J. Palmer - Freight Industry

Gents, I have received the package. Thank you all very much for making this work in record time
Joao Mayrink

That’s why we employ the best. Thanks…
Thomas S. Richter - Materials Control Manager - Mining

Hi Meagan, Thank you, I appreciate your effort
Lorenzo Aquino - Printing Industry

Thanks Anthony, great service as always!
Paul - Textile Industry

Would You Like a Free Consultation?

We understand the importing and exporting process can be intimidating and confusing. If you require a face-to-face meeting with one of our experts our first consultation is free! One of our experienced staff will meet with you and answer any questions you have. Simply fill out the consultation request form and we'll get back to you as soon as possible.