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Importing Processes for First Time Importers

The Importing Process Visualized

We Make Importing Goods into Australia Straightforward

By buying and selling products and materials from overseas, you can grow your business exponentially. However, lots of complex regulations, laws and taxes affect your ability to trade internationally, and such rules can vary depending on where you’re importing from.

Import Tariffs, Free Trade Agreements, Certificates of Origin, Packing Declarations, Treatment Certificates, Import Permits, Regulatory Declarations etc., can appear daunting.

Fortunately, with the help and assistance of our Licensed Customs Brokers and experienced staff the processes of international trade can be simplified!

At Wallace International, we’re an Australian owned company that makes importing goods into Australia stress-free for First-Time Importers, businesses and corporations. We offer complete logistic services ex door, to door, Air or Sea freight, all clearance, transport and warehouse solutions tailored to individuals’ specific needs. Our specialists can assist with Customs Import Tariffs, laws and regulations as well as advice on Quarantine and our regulatory Government agencies.

If you want to learn about the process of importing into Australia without having to learn about tax, Customs and Import Tariff laws, then we’re the company to call.


Importing Products into Australia: How We Can Help

Our team of experienced brokers are trained experts in the field of Import Tariff, rates, laws and regulations. Whether you intend to import small or large, light or heavy, cheap or expensive, you can trust Wallace International to assist in all facets of International Trade. Our offices are based across the country, from Brisbane to Melbourne, Sydney to Perth, so are placed to cater for First-Time Importers where ever they are located.

Thanks to our wealth of experience and commitment to providing a superior level of service, we’ve mastered what can be complex procedures, such as importing goods from China to Australia. We truly believe there is no such thing as a “silly question” so, we’re more than happy to offer advice and answer questions over the phone or email, so call us today to find out how we can help you.


Utilise the Skills and Experience of Our Licensed Australian Customs Brokers

Understanding import tax in Australia and complying with the various regulations concerning International Trade are among the most challenging aspects of importing goods from overseas. A customs broker’s job is to know such regulations and clear your imports at customs on arrival. Your custom broker will:

  • Prepare and submit any required documents/declarations and information to the relevant authorities.
  • Ensure commercial documents comply with regulatory requirements.
  • Check that your goods meet the state requirements that govern importing into Australia.
  • Arrange any permit you may require.
  • Classify your products correctly to minimise your tax liability
  • Offer expert and impartial advice based on your business’s needs


Our Broad Range of Import Services

Clearing and managing the process of your imports isn’t the only complex service we offer here at Wallace International. Some of our most sought-after services for First-Time Importers and regular clients include:

  • Education and understanding of the import process.
  • Consultation of import requirements.
  • Advice on freight Sea/ Air, containerised/ FCL/ LCL, breakbulk etc.
  • Clearance and Transport Solutions.
  • Import Tariffs, Import Duty and GST liabilities, Free Trade Agreements certificates and requirements.
  • Quarantine Import regulations and requirements.
  • Government regulatory agency requirements (e.g. :Illegal logging / Asbestos).
  • Packaging – export quality.
  • Insurance.

As you can see, we really are the only company you’ll ever need to make importing goods into Australia straightforward.


Checklist for First-Time Importers

Our job is to streamline the international trade process while minimising any risks associated with detention, penalties, infringement notices, trade restrictions and much more. Our complete checklist for first-time importers includes:


  • Product description and composition.
  • Research and qualify potential supplier(s).
  • Start the import process with supplier confirmation.
  • Tooling/ Moulds, manufacturing set up costs – if applicable.
  • Samples important for new products developed.
  • Packaging/ labelling/ inners and outers.
  • Production samples accepted and confirmed.


  • Finalise product specification.
  • Book shipment with Wallace International.
  • Payment Arrangements finalised.
  • Ship.

Post Purchase

  • Wallace International – Customs and Bio-Security (Quarantine) clearance.
  • Wallace International local transport.
  • Wallace International – Warehousing – if applicable.

If you’re a First-Time Importer that wants to know how we can simplify all the above tasks, then don’t hesitate to give us a call.


Thank you dear Rhion!… Client is also satisfied with our fast efficiency service. Thank you for all your help!
Hope we can get their next business soon.

Anita Yang/ Logistics Industry

Hi Mark,
Thanks for fantastic service. You’ve gone far beyond our expectations. I really appreciate your time and great advice.
I will email Gabi with your advice.

Pete / Flooring

Dear Mark
Amazing .. this is way above & beyond our regular service to customers J
Pollard really impressed with your action & grateful for the pictures
Many thanks for all your help & will wait for further details next week.

Chantal/ Logistics Agent

Our warehouse and transport efforts have always been of the highest level possible Thanks Hayley,
You are doing a very responsive warehousing & logistics job with Wallace.
Thanks for your continuing help.

Chris / Specialist Petrochemicals & Additives

‘Hi Suzy and Gary,
Thank you again for hosting us yesterday at your warehouse.
Repeating how well the team worked to get thru a difficult unloading process. Michelle and I were really impressed particularly with Gary’s expertise. So big thank you to you Gary!’

Wayne – Coffee Importer

Ryan and Brendan! Thank you very much for all your assistance in arranging the transportation from China. We were 1st time importers so we have learnt a lot of lessons over the past couple of months. Your patience and advice has been greatly appreciated and we look forward to working with you on our future shipments.

Mark – Automotive – First Time Importers

Josh… thank you so very much for all you have done for me and the Festival over the past 6 months. Always so helpful, courteous and precise with your information. The freight was always delivered and picked up bang on time, which was the best bit, after all this time.
Briony Hunt – Festivals/ Engaging with Asia

I have been with Brendan and Dallas for over 24 years and wouldn’t go anywhere else. They understand the industry and how it works, are on the cutting edge of any changes and developments and are quick to advise. Their service is second to none! I would highly recommend the Wallace team to all importers and wholesalers and I regularly do!

Tai Schaffler – Furnishings

Although Wallace International provide a number of services, it is their unrivaled assistance and diligence in all facets of custom clearing, importing from Italy, China, Malaysia, The Philippines, Brazil and The United States is greatly valued. We look forward to an ongoing relationship with Wallace International and its staff in the future.

Angela Lioi – Furniture

Just a short email to say that Dallas who has been looking after our Sea- Freight is a very efficient and courteous worker. It’s not often that Natalie has asked me to email suppliers we deal with, but she insisted that I let you know that he is credit to Wallace International.

Craig – Accessories

Thanks to you and the team for arranging the underbond, saving us on storage fees and moving this shipment through so quickly

Nick, Purchasing Officer – Machinery

This has been a very important delivery for the company and I really appreciate your assistance with these 3x40s.

Peter, Senior Project Engineer

This is the smoothest we have gone through Australian Customs and Inspections ever! Thank you so much for your help! You are the best!!!


Thank you for being so efficient, it has saved me a lot of heartache today – I really appreciate it

Barb – Bridal Supplies

Thank you dear Rhion!… Client is also satisfied with our fast efficiency service. Thank you for all your help!Hope we can get their next business soon.
Anita Yang – Logistics Industry

A job well done… Many thanks.
Lucas J. Palmer – Freight Industry

Gents, I have received the package. Thank you all very much for making this work in record time
Joao Mayrink

That’s why we employ the best. Thanks…
Thomas S. Richter – Materials Control Manager – Mining

Would You Like a Free Consultation?

We understand the importing and exporting process can be intimidating and confusing. If you require a face-to-face meeting with one of our experts our first consultation is free! One of our experienced staff will meet with you and answer any questions you have. Simply fill out the consultation request form and we'll get back to you as soon as possible.