A logistics partner that works the way you do
We’re a family-owned Australian freight and logistics company. We’ve been doing this since 1981, and most of the people who do it with us have been here for 10, 20, even 45 years. In an industry where staff turnover is constant, that kind of continuity is rare, and it’s the reason our clients stay.
A logistics partner that works the way you do
We’re a family-owned Australian freight and logistics company. We’ve been doing this since 1981, and most of the people who do it with us have been here for 10, 20, even 45 years. In an industry where staff turnover is constant, that kind of continuity is rare, and it’s the reason our clients stay.
Your freight, handled by people who know your business
The large multinationals may offer lower prices. What they can’t offer is the kind of consistency that actually makes logistics manageable — a person who knows your products, understands your suppliers, and picks up the phone when something goes wrong. At Wallace, you’re not starting that conversation from scratch every few months because your contact has changed. You’re working with people who have been doing this for a long time, who know your business properly, and who take genuine responsibility for what happens to your freight.
We operate as an extension of your business. It’s how we’ve retained clients for 20, 30, even 40 years.
Most of our team have been with us for more than 10 years. Several have been here for over 40. Your contact isn’t going anywhere.
We build relationships across your entire team — operations, management, procurement — so communication flows where it needs to, not just through one point of contact.
We don’t wait for problems to become yours. We’re monitoring your shipments, anticipating issues and communicating before you have to ask.
Independently owned and moving freight since 1981. Forty-five years of getting it right for the businesses that trust us with their supply chain.
Our Story
Built on a gap the multinationals left behind
Wallace International began in 1981 when two partners left their positions at multinational logistics companies. They’d seen what large-scale operators couldn’t deliver — personalised service, consistent contacts and genuine accountability — and decided to build something different.
Bob Wallace took full ownership in 1995, and the business has grown steadily from a small Brisbane office to four national offices, 90+ staff, over 24,600m² of warehousing and a fleet of 20+ trucks. Every expansion has followed the same logic: grow capacity without losing the quality of service the business was built on.
Today Wallace International is one of Australia’s most experienced independent freight and logistics companies — a licensed customs brokerage, freight forwarder, warehouse operator and transport provider, all under one roof.
The way we work is the reason people stay
People who know your business and oversee every stage of your freight journey.
01
You get a dedicated contact
Not whoever picks up the phone. One person who knows your freight, your suppliers and your timelines, and who you can reach when something matters.
02
We learn your business properly
When a new team member joins, we bring them to meet your people before they touch your freight where possible. We don’t start relationships with a form.
03
We own the whole process
From international freight through to customs clearance, warehousing and final delivery — we coordinate it all. No gaps, no blame-shifting, no dropped handoffs.
04
We’re proactive, not reactive
We contact you before problems become urgent. We flag issues before they become delays. That’s what 45 years of doing this looks like in practice.
05
We work around your schedule
Need a container dropped at 5:30am? We can do that. We run our own fleet for our own clients, not on a shared schedule that doesn’t care about your labour team waiting.
06
We protect the compliance
13 licensed customs brokers with biosecurity accreditation. We don’t cut corners on classification, permits or quarantine, because getting it wrong costs you more than money.
Our Team
Leadership with decades of experience
Our state managers and directors average over 35 years in the freight and logistics industry. You’re dealing with people who have seen virtually every scenario.
National Sales Manager
Licensed, accredited and recognised across the industry
Ready to talk?
Logistics experts ready to put your business first
You’ll work with people who understand your freight, your suppliers and your requirements — not a rotating roster of contacts who have never heard of your business. We’re a phone call away, and it’s a real person who picks up.
Let’s talk about your freight and logistics requirements
We’ll have an honest conversation about what you’re moving, what’s not working, and whether we’re the right fit.