Our Experts Are Online

We Offer Workshops on Importing Processes

Would you like to understand more about Freight, Clearance and handling processes? Come along to our <!–- [et_pb_br_holder] -–>Workshops, book a One on One appointment or let us know if you would prefer a Business Visit.


Join us in a group discussion for a detailed understanding of Import processes including;
    • Trade Terms
    • Freight
    • Clearance
    • Handling
    • Documentation

One on One

Book an appointment with one of our Managers/ Licenced Customs Brokers, to discuss specific import requirements. FREE CONSULTATION!

Business Visit

One of our Specialists will come to you with relevant answers around your import needs. APPROVED APPOINTMENTS ONLY. INITIAL CONSULTATION FREE.

How We Can Help

As a local leader in the industry, we want to contribute increasing knowledge through sharing our experience and networking with likeminded people. We want to help you understand the complexities of this industry and the importance of a reliable and trusted partner.What would you gain out of it?

  • Clarity on what we do as an industry.
  • Answers to key questions that you might have.
  • A clear mind map explaining the processes involved in;
    • International Freight/Clearance and Handling Processes
  • Understanding of the importance of partnering with the right people.
  • A list of the correct documentation for the Clearance processes.

We can help you answer questions and guide you in the right direction, so you can focus on the commercial side of your business while we take care of the Freight, Customs and Landside Logistics.


This is a space where importers can get a better understanding of what Freight Clearance and handling processes mean. Guests will be able to interact and resolve questions through the guidance of one of our experienced Managers/Licenced Customs Brokers.

Real stories and case studies presented in this workshop will give you the clarity and the understanding of the processes and legislations involved in the importing of goods into Australia. We understand that even though this industry has been around for hundreds of years, there’s still a lack of knowledge when it comes to ‘where to start’.

In our workshops you will get a better understanding of:

  • International Trade Concepts and Issues
  • Import procedures
  • Shipping and Freight Forwarding
  • Customs and DAFF Bio-Security

This option can also work for Business owners who believe there might be a need for their logistics people to get some level of understanding on Trade, Freight and Customs practices.


Are you not able to attend our Workshops? Or do you feel that you require specific information relevant to your Import? Book an appointment catch up with one of our specialised Managers/ Licenced Customs Brokers and we’ll advise you specifically on your needs – initial free consultation!

We understand that Face to Face appointments can make the understanding of the process easier. Our One on One catch-ups are held in our main offices during week days. Book an appointment now so you can get started!


We offer a business visit where one of our specialists will sit down with you and answer all the relevant questions around your import needs.

Bookings for Business Visits will need to be approved and discussed via phone as location of your company and time limitations might affect the booking. Book your visit at your earliest convenience.


The Importing Process Visualized


Ryan and Brendan! Thank you very much for all your assistance in arranging the transportation from China. We were 1st time importers so we have learnt a lot of lessons over the past couple of months. Your patience and advice has been greatly appreciated and we look forward to working with you on our future shipments.

Mark – Automotive / Storage

I have been with Brendan and Dallas for over 24 years and wouldn’t go anywhere else. They understand the industry and how it works, are on the cutting edge of any changes and developments and are quick to advise. Their service is second to none! I would highly recommend the Wallace team to all importers and wholesalers and I regularly do!

Tai Schaffler – Furnishings

Although Wallace International provide a number of services, it is their unrivaled assistance and diligence in all facets of custom clearing, importing from Italy, China, Malaysia, The Philippines, Brazil and The United States is greatly valued. We look forward to an ongoing relationship with Wallace International and its staff in the future.

Angela Lioi – Furniture

Just a short email to say that Dallas who has been looking after our Sea- Freight is a very efficient and courteous worker. It’s not often that Natalie has asked me to email suppliers we deal with, but she insisted that I let you know that he is credit to Wallace International.

Craig – Accessories

Thanks to you and the team for arranging the underbond, saving us on storage fees and moving this shipment through so quickly

Nick, Purchasing Officer – Machinery

This has been a very important delivery for the company and I really appreciate your assistance with these 3x40s.

Peter, Senior Project Engineer

This is the smoothest we have gone through Australian Customs and Inspections ever! Thank you so much for your help! You are the best!!!


Thank you for being so efficient, it has saved me a lot of heartache today – I really appreciate it

Barb – Bridal Supplies

Josh… thank you so very much for all you have done for me and the Festival over the past 6 months. Always so helpful, courteous and precise with your information. The freight was always delivered and picked up bang on time, which was the best bit, after all this time.

Briony Hunt – Festivals/ Engaging with Asia

Thank you dear Rhion!… Client is also satisfied with our fast efficiency service. Thank you for all your help!Hope we can get their next business soon.

Anita Yang – Logistics Industry

A job well done… Many thanks.

Lcas J. Palmer – Freight Industry

Gents, I have received the package. Thank you all very much for making this work in record time

Joao Mayrink

That’s why we employ the best. Thanks…

Thomas S. Richter – Materials Control Manager – Mining

Hi Meagan, Thank you, I appreciate your effort

Lorenzo Aquino – Printing Industry

Thanks Anthony, great service as always!

Paul – Textile Industry

Would You Like a Free Consultation?

We understand the importing and exporting process can be intimidating and confusing. If you require a face-to-face meeting with one of our experts our first consultation is free! One of our experienced staff will meet with you and answer any questions you have. Simply fill out the consultation request form and we'll get back to you as soon as possible.